Privacy Policy

Effective Date: April 1, 2025

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Norris Behaviour Consulting (“NBC”, “we”, “our”, or “us”) is committed to protecting the privacy and confidentiality of the individuals and families we support. This Privacy Policy outlines how we collect, use, store, and protect personal information in accordance with applicable privacy laws.

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1. Information We Collect

We may collect the following types of personal and sensitive information:

• Names, contact details (address, phone number, email)

• Information about children/youth receiving services (age, diagnosis, support needs)

• Family or caregiver details

• Educational and behavioral records

• Notes from consultations, assessments, or meetings

• Information related to funding, financial aid, or service access

 

2. How We Use Your Information

We use the information we collect to:

• Provide personalized behavioural consulting and support services

• Develop individualized plans and strategies

• Create visual aid materials when needed

• Advocate on behalf of clients with schools and community services

• Refer families to appropriate resources and services

• Process financial aid or support applications (with consent)

• Maintain internal records and case notes for service quality

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3. Consent and Confidentiality

Your personal information is collected and used with informed consent. We do not share your information with third parties without your written permission, except where required by law (e.g., risk of harm, child protection concerns, or court orders).

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4. Data Security

NBC takes reasonable measures to protect personal information from unauthorized access, disclosure, or misuse. This includes secure storage of physical documents and password-protected digital records. Only authorized personnel have access to client information.

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5. Virtual Services

For virtual consultations or communications, we use secure, encrypted platforms to protect your privacy. Clients are encouraged to ensure they are in a private and safe environment during virtual sessions.

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6. Retention of Information

We retain client information for the duration required by professional standards and applicable regulations. After this period, records are securely disposed of or deleted.

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7. Access and Corrections

You have the right to access and request corrections to your personal information held by NBC. To do so, please submit a written request to the contact information below.

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8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be communicated through our website or directly to clients when necessary.

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Contact Us

If you have any questions or concerns regarding this policy or how your information is handled, please contact:

Norris Behaviour Consulting

Email: advocate.nbc@gmail.com