Refund & Cancelation Policy

At Norris Behaviour Consulting (NBC), we are committed to providing high-quality, personalized services. To ensure fairness and efficiency for all clients, the following refund and cancellation policies apply:

Effective Date: April 1, 2025

Cancellation Policy:

We understand that schedules can change. If you need to cancel or reschedule your appointment, we kindly ask that you provide a minimum of 48 hours’ notice.

Cancellations made with at least 48 hours’ notice may have their deposit transferred to a new appointment time or receive a full refund upon request.
Cancellations made within 48 hours of the scheduled appointment time are not eligible for a refund, and deposits will be forfeited.
No-shows or missed appointments without prior notice will also result in the loss of any paid deposit or session fee.

Refund Policy:

Deposits and Prepaid Sessions: Deposits or fees paid in advance are non-refundable if cancellation occurs within 48 hours of the scheduled appointment.
Service Packages: In cases where clients have purchased service packages, unused sessions may be eligible for a partial refund upon written request and review, subject to administrative fees and cancellation timelines.
Exceptional Circumstances: We understand emergencies happen. Refunds or rescheduling exceptions may be made at our discretion in special situations.

How to Cancel or Reschedule

To cancel or reschedule, please contact us as soon as possible online or by:
📧 Email: advocate.nbc@gmail.com

By booking a service with NBC, you acknowledge and accept the terms of this Refund & Cancellation Policy.